Refund Policy
Thank you for choosing Essay Writing Ace. We are committed to your satisfaction and success. However, we understand that there may be circumstances under which you might consider requesting a refund.
Please review our refund policy below, which you agree to upon placing an order with us:
General Refund Eligibility:
Not all refund requests will qualify for a 100% refund. Our company reserves the right to retain 50% of the total order amount as service charges under most circumstances.
As per our terms and conditions, time-bound assessments are exempted from this policy.
Full Refund Conditions:
We offer a full refund in the specific cases where:
- The work delivered to you receives a failing grade, specifically an 'F.''
- We provide content that contains more than 30% plagiarism and 30% AI-generated content, as verified by Turnitin.
- No refund will be given in case of late delivery due to the client providing incorrect or inactive email addresses.
- You have at least requested three revisions, but they all failed to comply with your expectations.
Proof Requirement:
To process a refund, you must submit authentic and verifiable proof of the issue. This could be a plagiarism report or a grade report, depending on the nature of the problem, within 30 days.
Refund Request Deadline:
Refund requests must be submitted within 30 days of order delivery. Requests made beyond this period will not be considered.
Investigation Period:
All refund claims are subject to a thorough investigation, which may take up to 30 days. This may seem lengthy, but ensuring a fair and accurate resolution is necessary. We appreciate your patience during this process.
Refund Amount Determination:
The final amount is at the organization's discretion and may vary based on the number of services utilized, including revisions and rewrites.
Exclusions:
- Orders with a delivery deadline of 48 hours or less are not eligible for refunds.
- Essay orders with a deadline of 10 days or less are also excluded from refunds.
You acknowledge and accept these conditions by agreeing to our terms and placing an order. We aim to ensure fairness and satisfaction for our clients and our company. Should you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact us at https://www.essaywritingace.co.uk/.
